We handle each return case-by-case with the goal of making our customers happy. We stand behind our wine and we want every customer to be satisfied with their purchase.
We do not accept returns on wine due to its perishable nature; however, we want you to be satisfied with your product. If you’re not sipping with a smile, please contact us for a replacement pouch within 30 days of your order date.
ONLINE ORDER ISSUES
Entered the wrong address? We are happy to cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.
MISSING / DAMAGED ITEMS
- Contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you in no time.
- For damaged shipments, let us know within 7 days. We will gladly send a replacement.
- If possible, please share a photo of the damaged item & box.
All requests for cancellations, change of address, or any deviation from a regular order must be made within 24 hours of the subscription order(s) going through.